work

Blog

November 8, 2010

Like Minds Think Different

I went to the marvellous Like Minds in Exeter at few weeks ago.

Two days of immersives, learning lunches and inspirational speeches. I didn’t even make the evenings of music and film as my fuses were blown. But I’d recommend going along to anyone going next time. It made for some great (overheard) breakfast conversations about whiskey and tapas (among other *things*).

I’m not going to launch into a blow-by-blow account. So much was synthesised, it’s hard to resist the temptation! Instead, I’ve pulled out key learnings in the hope they may be of use.

1. Consider Your Role

The theme was Curation and Creativity – my first ‘one-off’ workshop discussed this with regard to the publishing industry. Fascinating. I could have carried on all day and beyond.

It was posited that we are now all curators. We decide what information to disseminate and to whom – whether it’s Flickr pics, news stories or twitvids sent via Buzz (!), LinkedIn, Facebook etc. So where does this leave the publishing industry?

Many agreed that traditional media should look to evolve relationships with readers. The Times paywall effectively destroyed thousands of relationships – how else to maximise and indeed monetise these rather than focusing on a traditional model?

As someone said, ‘It’s just a journey’. Sure, the media are great at producing stories and have (in some cases) acted as arbiters of taste. But analytics and customer insight enables us to learn ‘how’ to curate or provide news according to audiences.  This is surely a good thing – rather than continuing to arrogantly assume that we know exactly what readers want.

As an ‘insidious marketer’ who creates content for brands, I felt there was a degree of  sneering at brands getting in on the act.  I don’t seen how this has less value or credibility than that of the media writing within an editorial policy. Brands have value to add in terms of contacts, product/sector information and customer relationships? They just don’t offer the breadth and ‘objectivity’ that traditional media offers.

In fact, much of this sentiment echoed that of the Festival of Ideas’ News Futures event ‘What’s The Bloggin’ Story’.

Andrew Dubber negated curation later in the conference suggesting it was not for us to curate content – leave it to the masses. An interesting argument – democratic to the extreme. But it felt slightly messy to me. And a little inconsiderate for those trawling through future content and ascribing values – cultural or otherwise – to something that may have had no value to its originator.

2. Evolve Your Business / Organisation

Evolution of business for the information age was repeated in the lunchtime speech entitled, ‘Can You Crowdsource Creativity’. After a stunted start, defining  crowdsourcing, we agreed that it effectively enables clients to supercharge their pitching.

For those in-house, it was agreed that this is *a good thing* as long as briefing and evaluation is properly managed.  For agency-side, we identified it was necessary to adapt to trends and evolve business and recruitment accordingly.

3. Be Brave
The second ‘one off’ workshop by Shaa Wasmund ‘How To Grow Your Business in the 21st Century’ was less immersive, more inspirational speech. Wow, what a woman.

Shaa gave us some great advice – lots of it intuitive but good to hear illustrated with real life examples.  Top tips?

Build partnerships – be bold and punch above your weight. Collaboration is crucial for success – on and offline.
What’s the worst that could happen? None of us like failure or rejection. But nothing ventured, nothing gained. And if you don’t ask that big corporate to sponsor, get involved, etc – you’ll never know what was possible.
Admit your mistakes - we only learn from our mistakes and we all make them. Showing your stomach shows self assurance and confidence. And asking questions rather than assuming you know (or should know) the answers is another powerful lesson I’ve learnt.
You can’t be good at everything – no wo(man) is an island. An important lesson in these days of micro-business. So build a team and play to your strengths.

4. Stay Present
What initially appeared to be a leftfield speech by Karren Brook from Whitespace Leaders couldn’t have been more apt. Karren talked about the need to be present and aware. Important when talking to clients, collaborators – pretty much anyone really.

Having been to numerous conferences filmed, tweeted, photographed by attendees, I sometimes find it slightly irritating. To properly understand and discuss issues, I find it useful to stay present. Sure, it’s good to share – but often conference organisers already have this covered. As this brings up the issue of curation, I guess it depends on your objectives for the event – to learn, to document or to be seen and heard.

Great Minds Think Alike?
Tosh. I saw on the hashtag an acerbic tweeter getting their knickers in a twist about Like Minds.  Despite it’s billing, the (beautiful) irony is that people don’t think alike. I was keen to debate and hear other views rather than reaching consent with a bunch of polarised groups. And this was fortunately possible – without any  bunfights!

The fabulous Scott Gould and Andrew Ellis compered with panache and dynamism. The best I have seen in fact. Thanks again for a great conference. Looking forward to the next.

All pics thanks to Harry Duns – http://www.flickr.com/photos/harryduns

Share

September 22, 2010

Social Media Tips For Universities

The relative quiet of the summer break is nearly over and students are either back in the fold or stocking up on books and booze in readiness for the new term. So are you ready for the onslaught of online conversations about to be unleashed?

We recently completed a large project for Glyndwr University – auditing the sector then developing their social media strategy, guidelines and a series of How-To wikis for staff. Social networks were established and integrated and web, marketing and alumni services trained on their effective management (training presentation below).

The US is still leading the way in the use of social media – no doubt due to a more hard-nosed business model.  The UK is slowly following suit, however, and adopting similar methods and tools. Selling the use of social media internally is difficult for a sector with a typically closed culture.  Here are some suggestions on how best you can do this.  We’ve also added a few tips to help you manage social media within your broader marketing strategy.

Of course, these are just the tip of the iceberg and no doubt you’re already doing many of them. If not, now could be a good time to get prepped for the student year ahead.

  1. Start Listening: People are talking about you online – it’s a given. Only by establishing a listening strategy will you be able to identify and deal with issues that may arise. As well as responding via twitter and Facebook, monitoring online mentions can highlight student questions about your University in places like Student Room. You can then either help and learn from these, or send in student ambassadors where appropriate.
  2. Generate Support: Chances are that many at your University or College still think social media is ‘flash in the pan’. So how do you get it onto the agenda and encourage effective use across the organisation? Often listening to what’s been said can help you do this. Why not benchmark online mentions against competitors to see how you compare?  There are likely to be a number of social media literate staff already blogging or tweeting. Celebrate these and ask them to become social media ambassadors. It’s amazing what a bit of internal competition can do ;)
  3. Rein ‘em In: Chances are there are numerous Facebook Groups and social networks already in your University’s name. Some may have been created by students – others by progressive staff looking to manage subjects or classes. Don’t fret! As long as your brand isn’t affected by offensive content, it’s good to encourage this behaviour subject to establishing best practice guidelines.
    • For students, review their IT policy and make sure they’re aware that using the University logo is a no-go. Most are now a lot more savvy about privacy online, however, let them also know you are listening and that offensive or defamatory comments will not be tolerated on as well as off-line.
    • For staff, provide guidelines and a dynamic social networking wiki with a series of How To’s on best practice. And celebrate/promote their use of social media internally.
  4. Create A Facebook Fan Page: If you don’t already have one, where have you been hiding?! Many US Universities no longer give students email – preferring to engage them using social networks. Get admissions, student information and alumni relations involved as well as marketing. Use it to engage, help and communicate with students – not just as a broadcasting platform.
  5. Engage Alumni Using LinkedIn: LinkedIn enables Universities to offer alumni networking and work opportunities as well as sharing experiences and contacts online. There’s even a LinkedIn AlumniNets support group if you’re managing an Alumni network here.  Consider creating sub-groups within your alumni group to enhance networking. And use newsletters and feeds to keep them engaged with rich and interesting content.
  6. Review Where Content Is Hosted: Everything your University creates – images, report, film clips etc – is an asset. Consider whether this is being maximised, or whether it’s languishing on a hard drive or private network. There may be targeted social networks for these, which centralise content and drive traffic to your University website. For example, Flickr (photography), YouTube (film clips), Scribd (pdfs) & Slideshare (presentations). NB, once hosted publicly online, these need to be managed. So it’s worth reviewing whether you have sufficient resources to do this.

Online is evolving rapidly, with Facebook’s introduction of Places, the cool new kids on the block, Foursquare and Gowalla, are being given a run for their money (more about them later). And social networks are two-a-penny as everyone tries to get in on the action.  By all means keep up with online developments but remember that they won’t all be relevant to you. Before you implement any campaign using social media, make sure you’ve defined your objectives. Only then can you evaluate and continue learning how best to reach and engage online audiences.

Do you work at a University?  What are the main issues you have to deal with?

Share